Northflare Energy stakeholder engagement analysis
Northflare Energy’s activities include the sourcing, aggregation, and trading of wood pellets and other biomass products; transportation and physical handling of traded products at multiple storage sites; procurement of fibre in the US Southeast; and the production of wood pellets at its own certified biomass facilities.
The storage of biomass traded by Northflare Energy happens in ports, in industrial zones and in agricultural or rural areas. Northflare Energy has carefully considered potential negative impacts of our normal transport and storage activities and has found that these do not have any significant impact on stakeholders such as other businesses or households in the vicinity of the storage facilities. Northflare Energy will carefully consider impacts on stakeholders in any unusual event that could affect vicinity stakeholders, e.g. storm, fire, flooding etc.
Each Northflare Energy pellet production plant is certified and completes Supply Base Reports detailing sourcing practices and relevant business activities.
Fibre sourcing is conducted in accordance with our Sustainability and Responsible Sourcing Policy.
Northflare Energy
stakeholder engagement plan
Northflare Energy is committed to taking any relevant stakeholder comment received seriously.
We kindly request that any stakeholder wishing to file a comment to Northflare Energy regarding our transport, storage or handling of biomass do so by writing an email to: Responsibility@northflare-energy.com with the topic clearly marked: STAKEHOLDER COMMENT.
We also request that the stakeholder provides a clear description of the comment, along with any relevant evidence for the investigation of the comment, and that the stakeholder provides their name and contact details in the form of email and phone number.
Comments can be filed in the language of any country where Northflare Energy does business.
All comments will be handled in accordance with Northflare Energy’ Comment and Complaints procedure, which means that
- the comment will be acknowledged within 10 working days,
- that comments will be investigated diligently
- that the root cause of any relevant complaint will be analysed
- that any corrective actions required to ensure compliance with the relevant standards are duly implemented, and
- that the stakeholder will receive a notification of resolution of complaint within 30 days.
Northflare Energy will strive to be open, transparent and responsible with regards to conformance with Responsibility certification requirements and will handle all stakeholder comments under this commitment.
Please also note a Welcome Letter for comments on our biomass production facilities in the US.
We value your trust and are committed to protecting the privacy of our stakeholders if needed. If you wish to remain anonymous, we will fully respect that choice and handle your information in strict confidence and in accordance with our holding’s Whistleblowing Policy.
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